How Prouva ratings work
No vanity stars. A rating is computed from what actually happened on the job — and weighted toward reviews we can verify.
How a rating is built
Three steps turn a real experience into a number you can trust.
You answer what happened
A short, factual survey — did they reply, show up, finish the job, honour the quote, would you use them again. No 'pick a number'.
We compute the score
Those facts become a 0–100 score for the review, the same way for every provider — so '4 stars' means the same thing everywhere.
Averaged across reviews
A provider's rating is the average of their reviews, weighted so verified and recent ones count for more.
What it looks like
A worked example — the rating and breakdown a provider page shows.
Out of 5, from reviews
The principles
Computed, not asked
We never ask 'how many stars?'. The score comes from facts about the job, so a rating means the same on every listing and the heat-of-the-moment is taken out.
Proof counts for more
A review backed by a quote, invoice or contract is Verified and weighs far more than an unverified one — so scores reflect real, proven jobs, not the loudest voices.
A clear average
Once a provider has any verified review, the score is the straight average of their reviews — a single verified 1.5★ review shows as 1.5★. For new providers with only unverified reviews, we gently hold the score toward neutral until a verified one confirms it, so a lone review can't swing it.
Recent matters most
Reviews lose weight as they age. A provider who was poor long ago but has improved can earn their reputation back — and stale praise can't prop up one who's slipped.
Built to stay honest
Every reviewer signs in, one review per customer per provider, no self-reviews, and we watch for unusual patterns. The wording is kept factual — emotive or unsupported content is stripped before publishing — and providers always have a right of reply.
None of this is a guarantee of any provider's work — it's an honest, fair signal to help you decide. Always read the reviews, check how recent they are, and use your own judgement.
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